Terms of Service — AI-Powered Services

Last updated: October 10, 2026

1. Introduction & Acceptance of Terms

Welcome to aivoicegen ("aivoicegen", "we", "us", or "our"). We are a company incorporated under the laws of the United States with our registered address at the address provided on our website. These Terms of Service ("Terms") govern your access to and use of our AI-powered services, including text-to-speech synthesis, voice cloning, video dubbing, and related features, available at https://aivoicegen.tech (the "Service").

By creating an account, subscribing to any plan, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Description of Service

2.1 Services We Provide

aivoicegen provides an AI technology platform enabling users to convert text into natural speech, clone voices from audio samples, and dub videos into multiple languages. The Service is a cloud-based software-as-a-service (SaaS) product delivered over the internet.

2.2 Nature of Service

This Service is a digital intangible product. Service access is activated immediately upon payment confirmation. Due to the immediate delivery nature of digital services, refunds are subject to specific limitations as detailed in Section 7.

2.3 AI Model Dependencies

This Service uses AI models provided by MiniMax (www.minimaxi.com) for speech synthesis and voice cloning. The models include speech-02-turbo, speech-2.8-hd, speech-01-hd, and related voice generation technologies. The performance and availability of this Service may be affected by MiniMax's operational status. Significant disruptions will be communicated to users promptly.

3. Account Registration

3.1 Account Creation

Creating an account requires accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all operations performed under your account.

3.2 Account Security

  • Immediately contact security@aivoicegen.tech if you discover unauthorized use.
  • Do not share login credentials with any third party.
  • Ensure your billing email address remains valid.

3.3 Enterprise Accounts

If registering on behalf of a company or organization, you declare that you are authorized to sign this agreement on behalf of that entity.

4. Subscription Plans

We offer subscription plans to access the Service. Current plan details and pricing are available at https://aivoicegen.tech/pricing. All plans are subject to the quotas listed below; no plan includes unlimited usage.

  • Free: 120 characters per generation, 600 seconds audio per month, 1 voice clone, 1 voice design
  • Pro: 1,000 characters per generation, 3,000 seconds audio per month, 2 voice clones, 2 voice designs, commercial use, priority generation
  • Enterprise: 4,000 characters per generation, 12,000 seconds audio per month, 8 voice clones, 8 voice designs, API access, dedicated support

Quotas reset at the start of each billing period. When you reach a quota limit, further generation is paused until the quota resets or you upgrade. We reserve the right to modify plan features or introduce new plans at any time. Price changes are governed by Section 5.1.

5. Billing & Payment

5.1 Automatic Renewal Authorization

When you provide a payment method and subscribe to a paid plan, you explicitly authorize aivoicegen to charge your payment method for the respective subscription fees on a recurring periodic basis. This periodic authorization remains effective until you cancel your subscription per Section 6.

Your subscription will automatically renew at the end of each billing cycle unless you cancel. For annual subscriptions, we will send a reminder at least 7 days before renewal. If we change the price of a plan, we will notify you at least 30 days before the change takes effect, and the new price applies from your next renewal after that notice.

5.2 Taxes

Unless otherwise stated, all prices exclude applicable taxes (including VAT, GST, sales tax, etc.). If required by applicable law, we will collect and remit such taxes on behalf of customers.

6. Cancellation Policy

6.1 How to Cancel

You may cancel your subscription at any time through either:

  • Online (Recommended): Account Settings → Subscription → Cancel Subscription
  • Email: Send a cancellation request from your registered email to cancel@aivoicegen.tech

Cancelling online takes effect immediately and you will see a confirmation on screen. A cancellation request sent by email is acknowledged within 2 business days. You are never charged again once a cancellation is recorded.

6.2 Effect of Cancellation

  • Automatic renewal stops immediately. No further charges are made in any subsequent billing cycle.
  • If you cancel within 7 days of the charge: your paid access ends immediately and we refund the unused portion of the current billing period, pro-rated by remaining time and by your unused quota. See Section 7.
  • If you cancel after 7 days: the current billing period is not refundable, but your plan stays fully usable until the end of the period you have already paid for. When that period ends, your account automatically reverts to the Free plan.
  • Cancelling is not the same as deleting your account. It stops billing but leaves your account and data in place. To permanently delete your account and personal data, follow the procedure in Section 13.

7. Refund Policy

7.1 General Policy

Our paid plans are auto-renewing subscriptions. Subject to the 7-day rule below, subscription fees already used are generally non-refundable. This Section summarises our refund policy; the full policy is published at https://aivoicegen.tech/refund and governs in the event of any discrepancy.

7.2 Refundable Circumstances

  • 7-Day Cooling-Off for Auto-Renewing Subscriptions: If you cancel within 7 days of the charge, we refund the unused portion of that billing period, pro-rated by remaining time and by your unused quota. This right applies regardless of how long you have been a customer.
  • Duplicate Charges: Full refund for duplicate charges caused by billing errors.
  • Verified Service Outage (exceeding 72 consecutive hours): Pro-rated refund of the affected period, or a service extension, for prolonged interruptions caused by us.
  • Termination Not Attributable to You: If we terminate or materially discontinue the Service for reasons not attributable to your breach, we refund the unused portion of the prepaid period.
  • Legal Rights: If applicable law grants revocation or refund rights (such as the 14-day cooling-off period for consumers in the EU/UK), those rights are preserved and prevail where more favourable to you.

7.3 Non-Refundable Items

  • Any portion of a billing period already consumed, beyond the 7-day window in Section 7.2.
  • Accounts closed due to a violation of these Terms or our Acceptable Use Policy.
  • Duplicate or repeated refund requests for the same charge.

7.4 How to Request a Refund

Send refund requests to refunds@aivoicegen.tech with your account email, transaction ID, the date of the charge, the date you cancelled, and the reason for the refund. We will confirm within 2 business days and process eligible refunds within 5-10 business days, returned to the original payment method.

8. Billing Disputes

If you believe a charge is in error, please contact us at billing@aivoicegen.tech before initiating a dispute with your bank or payment provider. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Content & Intellectual Property

9.1 Output Content Ownership

Subject to compliance with these Terms, AI content generated from your inputs ("Output Content") is owned by you. You may use Output Content for any lawful purpose permitted under Section 10.

9.2 Input Content License

When you submit content to the Service ("Input Content"), you grant aivoicegen a limited, non-exclusive license solely for the purpose of providing the Service to you. Without your explicit consent, we will not use your Input Content for training AI models.

9.3 Third-Party AI Model Dependencies

This Service uses AI models provided by MiniMax for speech synthesis and voice cloning. Output Content may be influenced by these providers' models. We do not guarantee specific output quality and are not liable for content generated by third-party models.

9.4 AI Output Accuracy

AI-generated content may contain errors, inaccuracies, or be outdated. You are responsible for reviewing and verifying Output Content before relying on it.

10. Acceptable Use Policy

10.1 Permitted Uses

You may only use the Service for lawful purposes consistent with these Terms, including personal productivity, business automation, research, and development activities.

10.2 Prohibited Uses

You agree not to use the Service to:

  • Generate illegal, defamatory, harassing, or fraudulent content.
  • Generate, disseminate, or assist in creating deepfake content, including AI-synthesized audio, video, or images impersonating real individuals or intended to mislead viewers about their source or authenticity.
  • Generate content involving the sexualization of minors or violation of child protection laws.
  • Create malware, phishing content, or cyberattack tools.
  • Infringe any third party's intellectual property or privacy rights.
  • Bypass or interfere with the Service's security features.
  • Resell or sublicense access rights without prior written approval.
  • Violate any applicable laws, regulations, or card network rules.

10.3 AI-Specific Prohibitions

In addition to the above general prohibitions, given the AI nature of this Service, you explicitly agree not to:

  • Use the Service's inputs, outputs, model responses, or any derivative data to train, fine-tune, benchmark, knowledge-distill, or otherwise develop any AI or ML model that directly or indirectly competes with the Service or aivoicegen products.
  • Large-scale systematic scraping, extraction, or collection of model outputs for purposes beyond your authorized personal use.
  • In contexts where harm could result, present AI-generated content as the work of human professionals (such as practicing doctors, lawyers, or financial advisors).

11. Data, Privacy & Security

Your use of this Service is governed by our Privacy Policy at https://aivoicegen.tech/privacy.

Payment processing is handled by Waffo Pancake, our PCI-DSS compliant payment processor and Merchant of Record (MoR). Payment card data is not stored on our servers.

To deliver the Service, we rely on a small number of vetted sub-processors: MiniMax for speech synthesis, voice cloning and translation models, and our cloud hosting and analytics providers. A current list is published in Section 5 of our Privacy Policy.

Account and personal data is retained for up to 90 days after you delete your account, and is then permanently deleted. Cancelling a subscription does not by itself trigger deletion; see Section 13.

12. Disclaimer & Limitation of Liability

12.1 Disclaimer

The Service is provided "as is" and "as available" without any express or implied warranties, including merchantability, fitness for a particular purpose, or AI output accuracy.

12.2 AI Content Disclaimer

⚠️ AI Generated Content Disclaimer

AI outputs from this Service may be inaccurate, incomplete, or outdated. Do not use them for legal, medical, financial, or other professional advice. Always verify with a qualified professional before taking action based on AI content.

12.3 Limitation of Liability

To the maximum extent permitted by applicable law, aivoicegen is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim event.

13. Term & Termination

These Terms remain effective during your use of the Service. We may suspend or terminate your account if you materially breach these Terms, engage in suspected fraud, or when required by law. If we terminate the Service for reasons not attributable to your breach, we will refund the unused portion of any prepaid period.

13.1 Deleting Your Account

You may delete your account and request erasure of your personal data at any time, free of charge, through either route:

  • Self-service (Recommended): Account Settings → Danger Zone → Delete Account. You will be asked to confirm, and the deletion takes effect immediately.
  • Email: Write to support@aivoicegen.tech from your registered address. We complete verified deletion requests within 30 calendar days.

On deletion, your login credentials are revoked and your identifying profile data is anonymised immediately. Remaining records are permanently deleted within 90 days, except where retention is required by law (for example, transaction records, which may be kept for up to 7 years). Deleting your account also cancels any active subscription; if you are still inside the 7-day window in Section 6.2, contact us first so your refund can be processed.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States. Before initiating formal proceedings, please contact legal@aivoicegen.tech to attempt informal resolution. Unresolved disputes shall be submitted to arbitration in the United States per applicable rules.

15. General Provisions

We may update these Terms at any time. Material changes will be communicated via email at least 15 days before the effective date. Continued use constitutes acceptance of revised Terms. If any provision is found invalid, the remaining provisions remain fully effective. These Terms, together with the Privacy Policy, the Refund Policy and the Acceptable Use Policy, constitute the complete agreement between you and aivoicegen.

16. Contact Us

For questions about these Terms or billing, please contact:

Using the Service or checking "I agree" during checkout indicates you have read and agree to these Terms.

Last updated: October 10, 2026 · aivoicegen · https://aivoicegen.tech