aivoicegen is committed to providing a safe, legal, and responsible AI content generation service. This Acceptable Use Policy ("Policy") governs all content generated, published, transmitted, or stored through our platform. All users, developers, and merchants using aivoicegen must comply with this Policy.
1. Scope
This Policy applies to all content forms:
- Audio/Speech: AI-generated voice, speech, conversations, and audio content.
- Text: AI-generated text, scripts, articles, and code.
- User Input (Prompt): Prompts and instructions submitted by users.
- Voice Clones: Synthesized voices created using our voice cloning technology.
2. Content Standards and Prohibited Categories
aivoicegen prohibits the generation or distribution of the following categories of content. This list is a summary; Sections 2.1 to 2.3 set out the full rules and prevail in the event of any difference.
- Sexual or adult content (NSFW) — Sexual, pornographic or otherwise adult content.
- Violence and gore — Content that glorifies or depicts violence, blood or gore.
- Hate speech — Content attacking people or groups based on protected characteristics.
- Child sexual abuse material (CSAM) — Any sexual content involving minors.
- Deepfakes and impersonation — Synthetic audio, video or imagery impersonating real individuals, brands or organisations without authorisation.
- Copyright and trademark infringement — Content violating intellectual property, publicity or privacy rights.
2.1 Zero Tolerance — Immediate Action
The following content will be immediately removed upon discovery, with accounts permanently banned and reported to authorities:
- Child sexual exploitation material (CSAM) or any sexual content involving minors.
- Content promoting or assisting terrorism, extremism, or mass violence.
- Instructions for manufacturing weapons of mass destruction.
- Content inciting racial genocide or ethnic hatred.
- Non-consensual deepfake sexual content targeting real individuals.
- Content that violates applicable laws in your jurisdiction.
2.2 Strictly Restricted — Requires Review
- Political content that may be misleading.
- Medical, legal, or financial advice content — must comply with local regulations.
- Content imitating public figures or celebrities — requires explicit authorization.
2.3 General Prohibited Activities
- Generating or spreading misinformation or rumors.
- Impersonating real individuals, brands, or organizations.
- Violating intellectual property, portrait rights, or privacy rights.
- Presenting AI-generated content as human-created to deceive users.
- Bulk generating spam or fraudulent content.
- Using jailbreak prompts to bypass platform safety mechanisms.
- Using voice cloning to replicate someone's voice without their explicit written consent.
- Training competing AI or ML models using aivoicegen inputs or outputs.
3. Content Moderation
aivoicegen employs a multi-layer moderation system: "Automated Filtering + Human Review + Regular Audits."
3.1 Automated Screening
Text submitted to the platform is screened before processing by an automated moderation service provided by our payment and compliance partner. Requests that the service flags are rejected or held for review.
- Input screening: automated keyword and intent analysis of submitted text prompts.
- Output screening: generated audio is produced by our underlying model provider, which applies its own content safety policies.
- Usage pattern analysis: automated detection of abnormal, high-volume or automated API usage.
Automated screening is a first line of defence, not a substitute for the obligations in this Policy. It cannot detect every violation, and passing it does not make content acceptable.
3.2 Human Review
- Reported and flagged content enters a human review queue.
- User-reported content is reviewed by our Trust & Safety team.
- Reviews are handled during published support hours (Monday to Friday, 09:00–18:00 UTC). Urgent child-safety and legal emergencies are additionally escalated immediately on receipt.
- Where there is an imminent risk to a person, we will contact local law enforcement directly rather than waiting for support hours.
- All reviewers complete content safety training and sign confidentiality agreements.
3.3 Periodic Audits
- Periodic sampling reviews of flagged and reported content.
- Regular evaluation and tuning of screening thresholds based on review outcomes.
3.4 Content Classification Standards
| Level |
Description |
Review |
Action |
| L1 Critical |
Child safety, terrorism |
Auto-block + human confirmation |
Immediate ban + report |
| L2 High Risk |
Serious violations |
Auto-flag + priority review |
Remove + suspend account |
| L3 Medium Risk |
General violations |
Human review |
Warning + remove |
| L4 Low Risk |
Minor violations |
Report-triggered |
Warning + request edit |
4. Reporting Mechanism
4.1 When to Report
- Content that violates this Policy standards.
- Content involving child safety, terrorism, or other serious violations.
- Discovering AI impersonation or infringement of your rights.
4.2 Reporting Principles
- Confidentiality: Reporter identity is strictly protected.
- Neutrality: All reports undergo independent, objective review.
- Anti-abuse: Malicious or false reports will be recorded and processed.
5. Reporting Channels
- Dedicated Report Email: report@aivoicegen.tech
- Support Email: support@aivoicegen.tech
- In-app Report: Available in content details menu
- Emergency Contact: For urgent cases involving imminent danger, contact local law enforcement directly, then notify us
6. Response Times
| Violation Type |
Initial Response |
Resolution |
| L1 Critical |
Within 2 hours |
Within 24 hours |
| L2 High Risk |
Within 24 hours |
Within 3 business days |
| L3 Medium Risk |
Within 3 business days |
Within 7 business days |
| L4 Low Risk |
Within 5 business days |
Within 15 business days |
If extended processing time is needed, we will proactively notify the reporter with reasons. Process: Report received (auto-confirm) → Initial classification (L1-L4) → Content review (auto + human) → Decision → Action → Notification.
7. Enforcement Actions
| Action |
Measure |
Applied When |
| 1. Content Warning |
Written warning, request deletion or modification |
First minor violation |
| 2. Content Removal |
Remove violating content |
Confirmed L3-L4 |
| 3. Feature Limitation |
Reduce quota or model access |
Multiple minor or single L3 |
| 4. Account Suspension |
Temporary suspension pending review |
L2 or cumulative violations |
| 5. Permanent Ban |
Permanently terminate access |
L1 or multiple L2 |
| 6. Legal Action |
Report to law enforcement, cooperate with investigation |
Suspected illegal L1 |
8. Appeals
If you disagree with an enforcement result, you may submit an appeal within 30 days of receiving notice:
- Appeal Email: appeal@aivoicegen.tech
- Processing Time: Within 10 business days for review completion.
- Review Method: Independent reviewer not involved in the original decision will re-examine.
9. Transparency and Policy Updates
- We record enforcement decisions and periodically review our own moderation outcomes.
- Material changes to this Policy will be notified at least 15 days in advance.
- Continued use of the platform constitutes acceptance of the updated Policy.
10. Contact Us
- Content Safety: safety@aivoicegen.tech
- Report: report@aivoicegen.tech
- Appeals: appeal@aivoicegen.tech
- Company: aivoicegen
- Contact Address: As provided on our website
This Policy forms part of our Terms of Service. If you have questions about how it is applied, contact us at safety@aivoicegen.tech.