1. Overview
All payments are processed through Waffo Pancake, our PCI-DSS certified payment processor and Merchant of Record (MoR) service provider. Refunds are issued to the original payment method used at checkout.
Our paid plans are auto-renewing subscriptions. Under the 7-day cooling-off rule below, you may cancel within 7 days of a charge and receive a refund of the unused portion of that billing period.
2. The 7-Day Rule for Auto-Renewing Subscriptions
- Within 7 days of the charge: You may cancel your subscription at any time. Cancellation takes effect immediately, and we refund the unused portion of the current billing period, pro-rated by time and by your unused quota (for example, cancelling on day 3 of a 30-day period with no usage returns roughly 90% of the period fee; with usage, the refund is reduced by the value of what you consumed).
- After 7 days: You may still cancel at any time and will not be charged again, but the current billing period is not refundable. Your plan remains usable until the end of the period already paid for, then your account reverts to the Free plan automatically.
- The 7-day period is counted from the date the charge is confirmed, not from the date you first subscribed to aivoicegen.
3. Additional Refundable Circumstances
- Duplicate Charges: Full refund for charges caused by billing errors.
- Verified Service Outage: If the Service is unavailable for more than 72 consecutive hours due to our fault, you may request a pro-rated refund of the affected period or a service extension.
- Termination for Reasons Not Attributable to You: If we terminate or materially discontinue the Service for reasons not attributable to your breach of our Terms, we will refund the unused portion of the prepaid period.
- Legal Rights: If applicable law grants you cancellation or refund rights (such as the 14-day cooling-off period for consumers in the EU/UK), those rights are preserved and take precedence where they are more favourable to you.
4. Non-Refundable Circumstances
- Any portion of a billing period already consumed, beyond the 7-day window in Section 2.
- Accounts closed due to a violation of our Terms of Service or Acceptable Use Policy.
- Duplicate or repeated refund requests for the same charge.
- Change-of-mind requests after the 7-day window, where no legal right applies.
5. How to Request a Refund
Send refund requests to refunds@aivoicegen.tech with:
- Your account email address
- Transaction ID (found in your confirmation email)
- The date of the charge and the date you cancelled
- Reason for the refund request
You can also cancel directly from Account Settings → Subscription → Cancel Subscription, which is the fastest route. Cancellation is effective immediately, and you do not need to contact us in order to stop future charges.
6. Processing Time
We confirm receipt of your refund request within 2 business days. Approved refunds are submitted to Waffo Pancake and are typically reflected on your statement within 5-10 business days. Timing of the credit depends on your bank or card issuer.
7. Chargebacks
If you dispute a charge directly through your bank or card issuer, your account access may be suspended while the dispute is investigated. Please contact billing@aivoicegen.tech first — we can usually resolve the issue directly and far faster than a chargeback.