Last updated: October 10, 2026
aivoicegen ("we", "us", or "our") respects and protects your privacy. This Privacy Policy ("Policy") describes how we collect, use, store, and share your personal information when you use aivoicegen ("Service"), as well as your related rights under applicable law.
Please read this Policy carefully before using the Service. By using the Service, you confirm that you have read and agree to this Policy. We may update this Policy from time to time, and material changes will be communicated to you in advance via email or in-app notifications.
The data controller for this Service is:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
| Marketing communications (optional) | User consent |
We may aggregate or anonymize data for statistical analysis. Such data cannot be linked to specific individuals.
| Type | Purpose | Can be Disabled |
|---|---|---|
| Strictly Necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
| Marketing (optional) | Targeted advertising and performance measurement | Yes |
Analytics tools used: Google Analytics. You can adjust preferences via browser settings or our Cookie Management Center.
We do not sell your personal information, including "sales" as defined by applicable laws such as CCPA. We do not share personal information with third parties for their own marketing purposes. We only share your information in the following circumstances:
| Sub-processor | Data involved | Purpose |
|---|---|---|
| Waffo Pancake (payment processor & Merchant of Record) | Name, email, transaction amount, payment status | Payment processing, invoicing and tax handling. Card data is processed by them and is never stored on our servers. |
| MiniMax (AI model provider) | Input text, uploaded audio samples for cloning, voice settings | Speech synthesis, voice cloning and translation |
| Cloud hosting provider | Account records, generated files, request logs | Hosting and content delivery |
| Analytics provider (Google Analytics) | Pseudonymous usage events, device and network data | Product performance measurement |
| Compliance & moderation provider | Submitted text prompts | Automated safety screening of prompts under our Acceptable Use Policy |
We will notify you at least 15 days in advance before adding a new sub-processor that receives personal information, and you may object by contacting us.
In the event of a security incident affecting your personal information, we will notify you without undue delay, and notify the competent supervisory authority within 72 hours of becoming aware of it where applicable law requires it. Please keep your account credentials secure and do not share them with others.
| Data Type | Retention Period | Disposal upon Expiry |
|---|---|---|
| Account Information | During active period; up to 90 days after you delete your account | Anonymised immediately on deletion, then permanently deleted |
| Generated audio & uploads | Until you delete them or delete your account | Secure deletion |
| Transaction Records | As required by law (typically 7 years) | Delete or archive |
| Customer Support Records | 3 years | Secure deletion |
| Security Audit Logs | 12 months | Secure deletion |
| Voice Data (for cloning) | Until user deletes or requests deletion | Secure deletion |
Cancelling a subscription does not delete your data. Billing stops immediately, but your account and personal data remain available until you delete your account yourself via Account Settings → Danger Zone, or ask us to do so. See Section 8.
Access, export and deletion can be done instantly from your own account: Account Settings gives you a data export and a permanent Delete Account control. For anything else, contact us and we will process your request within 30 calendar days.
| Right | Description |
|---|---|
| Right to Know | Understand what data we collect and how we use it |
| Right to Access | Obtain a copy of your personal data |
| Right to Rectification | Correct inaccurate or incomplete information |
| Right to Deletion | Request deletion of data under specific conditions |
| Right to Restrict Processing | Pause data processing under specific circumstances |
| Right to Data Portability | Obtain your data in machine-readable format |
| Right to Object | Object to processing based on legitimate interests or marketing |
| Right to Withdraw Consent | Withdraw consent for consent-based processing |
If you believe we have not properly handled your data, you have the right to lodge a complaint with your local data protection authority.
With your consent, we may send marketing information related to our services via email, SMS, or in-app notifications. You may unsubscribe at any time: click the "unsubscribe" link in emails, disable marketing notifications in Account Settings, or contact us. Opting out does not affect service-essential notifications (such as billing, security reminders).
Our servers and partners may be located in the United States and other regions. When data is transferred internationally, we ensure data security through:
This Service is intended for users who are at least 18 years old. We do not knowingly collect information from minors under 18. If you believe your child has provided us with information, please contact us immediately, and we will delete it as soon as possible.
This Service may contain links to third-party sites or integrate with third-party services. This Policy applies only to information we directly collect. We are not responsible for third-party data practices and recommend reviewing their policies before use.
Material changes will be communicated at least 15 days in advance via platform announcements or your registered email, and the "Last Updated" date at the top of this page will be updated. Continued use after the effective date constitutes acceptance.
If you have questions about this Policy or need it in another format, contact us at privacy@aivoicegen.tech.
aivoicegen · https://aivoicegen.tech